University Health Service

laptop computer, phone and eye glasses

To set up a Patient Portal account, or restore your account, or if you need help:

You must be registered as a patient in the UHS electronic health record (MiChart) in order to create a portal account. 

  • If you plan to visit UHS in person, or if you recently visited: Follow instructions printed for you at check-out. Create your account within 30 days after receiving instructions. 
  • If you have not recently (or ever) visited UHS: After registration, you will receive an email from Michigan Medicine that includes a unique link and activation code (UHS and Michigan Medicine share our electronic health record). Create your account within 24 hours after receiving this email. 
  • If you miss these opportunities:
    1. Get your medical record number (MRN) and activation code by calling the Patient Portal Help Desk at 734-615-0872 (7:30 am - 4 pm).
    2. Then create your account at by clicking the blue "Sign Up Now" button
  • If you forgot your username or password, go to and click the Forgot Username? or Forgot Password? links. To submit a request, you will need your medical record number (MRN), which you can get by calling the Patient Portal Help Desk at 734-615-0872 (7:30 am - 4 pm).
  • If you have other problems with portal access, call the Patient Portal Help Desk at 734-615-0872 (7:30 am - 4 pm). 

If you have been affected by the recent reports of sexual misconduct by Dr. Robert Anderson, former UHS Director and athletic doctor:

We want to provide information for you to address your concerns. The most efficient way to initiate the process to address your concerns is to call the hotline at 866-990-0111 or email

Need health records from U-M? Be aware that there are two sources:

  • This webpage for University Health Service (UHS) patients only, e.g. students, faculty, staff
  • Michigan Medicine for the public 

To get records FROM UHS

We will gladly provide copies for your personal use or transfer your records to your next health care provider if you complete and submit authorization form (see Request Copies). See also other ways to get records below. 

Access records via the PATIENT PORTAL:

Some records are available online through our secure patient portal, including test results and visit summaries.  (Note that records prior to August 2012 are NOT in the portal.)

To use the portal, you will need an account, which requires your UHS medical record number (MRN) and takes a few days to activate.

Learn more about the Patient Portal or go directly to

For questions about patient portal accounts, please call 734-615-0872.

Request COPIES of your UHS records:

This is for established patients who are requesting copies of their records at this time.

We do not allow students to sign a "blanket" authorization form. What you might want to release to a third party now, you might not want to release at a later date. You will need to sign a release form each time you want new information released from your records.

Please note we cannot accept an electronic signature on Release of Information forms. All forms must have an original signature before the request can be processed. 

Do not complete this form for potential future requests for records.

Please note that UHS retains records for 10 years past last date of service. 

Complete and submit this form: 

Authorization to Release
Protected Health Information (PDF)

This form is available by:

  • Clicking on the link above
  • Contacting us to fax, email or mail a copy to you
  • Visiting our office

Can you give me my medical information over the phone? No, we cannot. This is due to the need to protect patient confidentiality. In addition, we are not clinical personnel and cannot explain test results. 

For mailing records: If you want copies to be mailed, please allow at least five days for records to leave UHS. 

Your written request serves several purposes:

  • It helps us correctly identify the health information you would like to receive.
  • If someone is requesting information on your behalf, it helps to document their authority to receive this information.
  • It provides documentation for our records of your request and the information we have provided.
  • A written request is required by law (MCC 333.26265) and must be signed and dated within 60 days of being submitted to us. 

Request to allow others to have VERBAL communication regarding your health care:

Compete and submit this form:

Authorization for Verbal Communication
of Protected Health Information (PDF)

This form is available by:

  • Clicking on the link above
  • Contacting us to fax, email or mail a copy to you
  • Visiting our office

Radiology images:

Call UHS Radiology directly (734-764-8302) to request radiology images, minimize wait time and ask any questions. Images will be put on a CD to be picked up or mailed.

Where to send requests: 

This request must be submitted with your hand-written signature (we cannot accept electronic signatures).

You may send via mail, fax, in person, or a scanned copy by:


In person: Visit HIM (basement level of UHS)

Mail to:

University Health Service 
207 Fletcher St. 
Ann Arbor, Michigan 48109-1050 
Attn: Health Information Management (or HIM)

Fax: 734-936-3063

For further information, call HIM at 734-936-3275.

To send records TO UHS

Complete and submit this form: 

Authorization to Release
Protected Health Information (PDF)

Transferring health records:

It is helpful to have your health records transferred to UHS so your provider knows exactly what medication or treatment was prescribed. Simply stop by HIM and complete the release form; be sure to bring your provider’s address and/or fax number. Additionally, you may fill out the release form online and send to your previous health care provider yourself.  Once records are received, they will be reviewed by one of the clinicians prior to being scanned into your record. It may take several weeks to receive outside records. If you know previous records are needed for continuing care, please request them prior to your appointment at UHS.

ADHD Records:

Please see How to Get Prescription Medication

Parental Access to Student Health Records

Advance Directive / Health Care Power of Attorney

UHS health records are protected by federal law. UHS does not disclose information to parents or guardians for students over the age of 18 without the student’s consent. Students have the right to receive information about advance directives and designating someone (known as a Health Care Power of Attorney) to make health care decisions for them in the event that they are unable. Being a Designated Agent for Advance Directives or Health Care Power of Attorney does not automatically allow access to the health records.

To learn more, see Advance Directives/Durable Power of Attorney on the U-M Michigan Medicine website. 

Regarding release of your health records

UHS recognizes and supports patients' rights to confidential health care. Our staff is committed to ensuring your confidentiality, and all staff, both permanent and temporary, sign agreements to that effect.

  • If you are 18 years old or older, or an emancipated minor (defined under Michigan law as being married, emancipated through a court order, or on active duty in the armed forces prior to age 18), your health records will be released only with your written consent unless permitted by law.
  • If you are less than 18 years old, UHS is obligated by law to release health records  (except related to highly sensitive information such as mental health records, or records containing HIV/AIDS, drug and alcohol, sexually transmitted disease, pregnancy and/or birth control information) to your parents or guardian if they request them.

Requests for entire record may include alcohol and drug abuse/treatment; psychological and social work counseling; HIV or AIDS or ARC; communicable disease or infection including sexually transmitted diseases, venereal diseases and hepatitis; and demographic information.

A request for an entire health record does not routinely include records sent to UHS from a previous health care provider. These records must be specifically requested on authorization.

The Michigan Medicine Notice of Privacy Practices describes how health information about you may be used and disclosed and how you may access this information.

We look forward to assisting you with your health record needs.

Location: Suite 0140, basement level - see also Location, Parking and Transportation


Telephone: 734-936-3275

Fax: 734-936-3063

Department hours are the same as UHS Open Hours