University Health Service

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UHS is dedicated to your health.

Our staff values your active participation in your health care and encourages you to exercise your rights and responsibilities.

As a patient, you have the right to: 

Access to Respectful Care

Receive necessary care regardless of race, sex (including gender identity and gender expression), color, religion, creed, national origin or ancestry, age, marital status, sexual orientation, disability, special disabled veteran and or Vietnam-era veteran status, and height or weight. Reasonable accommodation will also be provided to persons with disabilities, to disabled veterans, and to accommodate religious practices.  

Receive considerate and respectful care in a tobacco-free environment.

Speak alone with anyone you wish unless your healthcare provider determines it is not in your best medical interest.

Receive information about rules involving your care and conduct.

Change your assigned clinician or health professional if other appropriate professionals are reasonably available. 

Expect reasonable continuity of care.

Receive complete information and explanation concerning the need for, and alternatives to, a referral or transfer to another health care facility.

Access the UHS payment policies, fees and to receive an explanation of a bill from UHS.

Be free from mental, physical, sexual, and verbal abuse, neglect and exploitation.

Be informed regarding 1) appropriate procedures to offer suggestion to UHS, and 2) policies regarding grievance procedures and external appeals, as required by state and federal laws and regulations.

Be free from restraint of any form or seculsion that is not medically necessary or as a means of coercion, discipline, convenience, or retaliation by staff.

Have interpretation (language and/or sign) available as needed.

Have privacy. Information regarding examination, treatment and discussion will be kept confidential. An exception may be made when doing so might result in physical harm to you or someone else.

Approve or refuse release of records, except when required by law. You have the right to access your health record, request an amendment to the record, or obtain copies.

Receive marketing and advertising materials that appropriately present the competency or capabilities of UHS. 

Involvement in Care Decisions

Information about your diagnosis, health status, condition, treatment, prognosis, and unanticipated outcomes of care.

Review the credentials of UHS clinicial staff.

Education about safe use of medications, medical equipment, potential food-drug interactions and counseling on nutrition and modified diets.

Be informed if your care could include experimental research, and refuse participation. Refusal to participate in experimental research will not jeopardize subsequent care at UHS.

Be informed of services available at UHS, including UHS after-hours advice line and emergency care services.

Refuse treatment to the extent permitted by law, and to be informed of the potential consequences of any refusal. UHS may terminate the relationship with refusal of treatment prevents UHS from providing appropriate care according to the ethical or professional standards.

Request Advance Directives materials.

Request treatment. However, your right to make decisions about health care does not mean you can demand treatment or services that are medically inappropriate or unnecessary. 

Information concerning research procedures proposed as part of your care. You have the right to refuse to participate in research without jeopardizing your access to continuing care. 

Your Medical Records

See your medical record at a time suitable for both you and the staff. You may request and obtain a copy of your medical record by calling Health Information Management at 734-936-3275.

Request changes to your protected health information (PHI). You have the right to ask that your information not be given out by contacting HIM Release of Information

As a patient, your are responsible for:

Confidentiality, privacy and security of your records, both personal and medical. 

Providing a complete and accurate medical history. This history should include all prescribed and over-the-counter medications, and supplements that you are taking.

Tell your clinician or health professional about any changes in your health.

Following the suggestions and advice prescribed in a course of treatment by your health care providers. If your refusal of treatment prevents us from providing appropriate care according to ethical and professional standards, we may need to end our relationship with you after giving you reasonable notice. 

Being considerate of the rights of other patients and UHS personnel and property.

Keep your appointments at UHS, and if you cannot keep an appointment, notifiy UHS as early as possible. Cancellations or missed appointments may result in administrative charges and/or loss of patient privileges. 

Provide information regarding your health insurance coverage and for promptly paying bills for services received at UHS.

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