Community Matters - Troubleshooting Tips

If you experience technical difficulties with your Community Matters required online course, see the following troubleshooting tips below.

If you are accessing training from a desktop or laptop computer:

  • Update and restart your browser. If you have any pending updates, they may need to be completed to move forward with training.
  • Clear your browser’s cookies and cache, which is typically located under your browser’s history settings.
  • It is possible that device-specific browser extensions and/or pop-up blockers may be interfering with your training. Try accessing the training from another browser to rule out this possibility.

If you are accessing training from a mobile device:

  • The system is compatible with many mobile devices; however, some users may have personal configurations that prevent certain courses from loading. Additionally, some courses are best displayed on a computer. If you are experiencing difficulty loading our training on a personal device, try accessing the courses through a laptop or desktop computer.

If these troubleshooting tips do not correct the issue, you can use this link directly to submit a support case or email with the following details:

  • Which browser and version are you experiencing this on?
  • Screenshot and description of where the user is stuck or having difficulty.
  • Full course title and section of issue. 
  • Device(s) experiencing this issue (desktop, laptop, mobile device).

If you have a non-technical issue, students can email