We welcome and appreciate your feedback!
Here are ways you can reach us:
Complete the Online Questions and Comments Form
Email: ContactUHS@umich.edu (note that email is not secure)
Phone: (734) 763-1320 (Wolverine Wellness and Community Relations)
Mail or in person at:
Wolverine Wellness and Community Relations
University Health Service suite 2110
University of Michigan
207 Fletcher Street
Ann Arbor, MI 48109-1050
Contact the Student Health Advisory Council
What do our patients say?
We routinely survey patients about their experience, and here are recent results.
Satisfaction with Overall Quality of Care and Customer Service, All Patients, Fall 2006-Winter 2016 (PDF) -- This report describes the percentage of patients who reported being Very Satisfied or Satisfied with the quality of care and customer service at UHS, through time. In Winter 2016, 93% of patients (N=889) reported being Very Satisfied or Satisfied with the overall quality of care and customer service at UHS. The range through time was 81% to 93%.
Satisfaction with Overall Quality of Care and Customer Service by Group, Winter 2016 (PDF) -- This report describes the percentage patients who reported being Very Satisfied or Satisfied as follows:
Ethnicity (N=766):
White: 93% (N=519)
Black or African American: 88% (N=33)
Hispanic or Latino: 100% (N=37)
Asian: 93% (N=141)
Other, including Pacific Islander, American Indian or Alaskan Native, and Two or More Races: 92% (N=36)
Sexual Orientation (N=767):
Heterosexual: 89% (N=673)
Other: 85% (N=94)
Gender (N=776):
Male: 92% (N=252)
Female: 93% (N=518)
Transgender/Other: 83% (N=6)
Affiliation (N=777):
Undergraduate: 86% (N=260)
Graduate: 96% (N=280)
Other: 95% (N=237)
Satisfaction with Overall Waiting Experience, All Patients, Winter 2006-Winter 2016 (PDF) -- This report describes the percentage of patients who reported being Very Satisfied or Satisfied with their waiting experience, through time. In Winter 2016, 81% of patients (N=889) reported being Very Satisfied or Satisfied with their waiting experience. The range through time was 71-86%.
Thank you for your feedback!